In exchange for access to the Landis+Gyr Customer Services Portal hosted by Landis+Gyr AG (“Landis+Gyr”), you
must first read and agree to all
sections laid out in
you are not authorized to access the Landis+Gyr
Customer Services Portal.
You will use the Customer Services Portal
for lawful purposes only and will comply with all applicable laws and
regulations, including local, regional, national, foreign, or international
statutes, regulations, rules, orders, treaties, or other laws, and such further
notice from Landis+Gyr.
to the above, you further warrant that you will not use the Customer Services
or facilitate insider trading, price fixing or any other anticompetitive behavior;
or participate in any activity that may harass, threaten or abuse others;
or present any information, data or material that:
Infringes on the intellectual
property, trade secret, privacy, publicity, or other rights of others;
Contains false statements or
Contains any obscene, libelous, defamatory, threatening, harassing, abusive,
hateful, sexually explicit, sexually oriented, profane or embarrassing
the private information of any third party, including, without limitation,
addresses, phone numbers, email addresses, Social Security numbers (and the
like), and credit card numbers.
any contractual terms you may enter or may have entered into
Notifications submitted by using the Customer Services Portal are not
considered a formal notification and/or notice, irrespective of their content
and format, under any contractual agreement entered between you and Landis+Gyr.
As a user you will be provided with
individual credentials (e.g. user name and password) for the purposes of access
to the Customer Services Portal. In order to receive
such credentials, certain user data, e.g. name, company’s registered seat as
well as email-address, will be collected by Landis+Gyr
and stored in a database.
Access to certain portions within the
Customer Services Portal may require additional permission and may be subject
You are responsible for any use of the
Customer Services Portal using your unique user credentials. As such you
warrant that you will not share your credentials with anyone and will not leave
your computer unlocked or unattended in a manner that will allow any other
person to view your credentials or to use your credentials to access the
Customer Services Portal. If you believe that your password may have been
compromised at any time, you will promptly notify Landis+Gyr,
so that your password may be changed.
You will not ask any other user to disclose
their credentials to you and you will not use any other person’s credentials to
access or use the Customer Services Portal. You will not attempt to access any
data or programs on the Customer Services Portal for which they do not have
authorization or consent.
You acknowledge that your use of the
Customer Services Portal may be monitored to the full extent permitted by law
and hereby expressly consent to such monitoring. Purposes of the monitoring may
maintaining the performance and availability of the Customer Services Portal;
and dispute resolution. You agree that you will not attempt to circumvent Landis+Gyr monitoring and/or security measures.
commits to comply with the requirements of the General Data
Protection Regulation ((EU) 2016/679) (“GDPR”), and any national implementing
laws, regulations and secondary legislation, as amended or updated from time to
time. You acknowledge that for the purposes of the GDPR, you are the data
controller and Landis+Gyr is the data processor
(whereby data controller and data processor have the meanings as defined in the
You are made aware of and expressly consent
to the fact that any information entered by you by using the Customer Service
Portal may be used and processed by Landis+Gyr for
purposes of, but not limited to, technical analysis, product and process
improvements and information exchange between Landis+Gyr
and its group companies located within the EEA, Switzerland or a third country,
in the latter case subject to compliance of Landis+Gyr
with the provisions and conditions of the GDPR in this regard.
You are kindly requested to avoid including
any personal data of any individuals, especially but not limited to end-customer
details (in particular, but not limited to names, contact
data, etc.) in the content, documents, files and data submitted via the
Customer Services Portal. Where you do so, you are considered the data
controller as defined in the GDPR and you shall comply with the requirements
set out therein.
You are hereby made aware and, by accessing
the Customer Services Portal, expressly consent to the fact that each time a
user accesses the Customer Services Portal, the data about these processes is
stored in a log file.
The following information is stored:
and time of access to Customer Services Portal
entered and submitted by you via the input mask
of data transferred (if any)
whether file was successfully attached
of acceptance or rejection
may cancel or suspend your access and use of the Customer Services
Portal at any time. If inappropriate activity is suspected, your access may be
deactivated until an investigation is complete. In extreme cases, Landis+Gyr may contact law enforcement regarding suspicious
of Posted Documents and Intellectual Property
You may only post or modify documents,
files and data that you own or for which you have express permission from the
legal owner to post or modify. One of the primary purposes of the Customer
Services Portal is to promote collaboration and exchange of information.
Accordingly, by posting documents or data on the Customer Services Portal you
hereby grant a royalty-free license to Landis+Gyr and
to all persons with access to the applicable Customer Services Portal to use or
modify such documents in any manner consistent with the purposes of the
Customer Services Portal.
may, at any time and in its sole discretion, remove any document, file or data
from the Customer Services Portal.
makes no representations or warranties (express or implied),
regarding accessibility, accuracy, reliability, correctness or completeness of
the Customer Services Portal and any content therein, including but not limited
to warranties of title, non-infringement, merchantability or fitness for a particular purpose. Moreover Landis+Gyr
does not warrant or guarantee that the Customer Services Portal (or any site
linked in any way to the Customer Services Portal) or the server which stores
and transmits content to you is free of defects, viruses or any other harmful
components. You expressly acknowledge that Landis+Gyr
is not responsible and has no liability to you for any loss or corruption of
You acknowledge that the Customer Services
Portal and access to it is provided for convenience only. TO THE FULL EXTENT
PERMITTED BY APPLICABLE LAW, LANDIS+GYR DISCLAIMS AND YOU HEREBY HOLD HARMLESS
AND INDEMNIFY LANDIS+GYR, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS AND
DIRECTORS FROM AND AGAINST, ALL LIABILITY FOR ANY LOSS OR DAMAGE OF ANY KIND,
INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES,
WHICH MIGHT BE INCURRED THROUGH THE USE OF OR ACCESS TO LANDIS+GYR CUSTOMER
SERVICES PORTAL, – EVEN IF BEING ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
security needs of Landis+Gyr and its partners and/or
to comply with legislation. Your continued use and access to the Customer
modified from time to time.
With regard to
accessing any website of
the Landis+Gyr Group, please refer to the respective